1. Automatic renewal
Standard plans are billed for the interval shown at checkout, currently every six months. Pro plans are billed for the interval shown at checkout, currently annually. Unless stated otherwise at checkout, each paid plan renews automatically for the same interval until cancelled.
The renewal date and status are shown in Account & Billing and/or the Wix order record. We aim to provide a clear renewal reminder a reasonable time before renewal. You remain responsible for keeping your account email current and reviewing renewal notices.
2. Cancellation deadline
A cancellation received by that deadline stops the next renewal and access continues until the end of the already-paid term.
You can request cancellation from Account & Billing using “Cancel at next payment date”, or email us. A cancellation is complete only when the account or written confirmation shows it has been accepted. If a request is received fewer than 30 days before renewal, processing may already be underway and the cancellation may take effect from the following renewal date, unless your confirmation states an earlier effective date or applicable law requires otherwise.
Deleting the app, leaving the site, not studying, replacing a card or requesting account deletion does not by itself cancel an active subscription. Cancel renewal separately first.
3. No refunds
Except where required by applicable law, paid fees are final and non-refundable. We do not provide refunds or credits for:
- partial or unused subscription periods;
- failure to use the Service, a change of aircraft, employer, course, examination or training plan;
- cancellation after a charge has been processed;
- temporary interruption, maintenance or a feature change that does not remove the core paid access; or
- account suspension or termination for a material breach of the Terms.
We do not promise a training, examination, employment or licensing outcome, and dissatisfaction with an outcome is not a basis for a refund.
4. Legally required remedies and billing errors
Nothing in this Policy removes a refund, repair, replacement, re-performance, chargeback or other remedy that cannot lawfully be excluded. Contact us promptly if you were charged twice, charged after a confirmed timely cancellation, believe a charge was unauthorised, or could not receive the core paid Service. We may request the order ID, receipt and enough information to investigate, but never send a full card number or security code.
Where a refund is approved or legally required, it is returned through the original payment route where practicable. Bank and payment-provider processing times are outside FlightdeckQ’s control.
5. How to request cancellation or review
- Sign in and open Account & Billing.
- Select “Cancel at next payment date” for the relevant aircraft plan and save the confirmation.
- If the account option fails, email the address below with “FlightdeckQ Cancellation” in the subject, your account email, aircraft plan, order reference and renewal date.